Delivery Information

Delivery

If your goods have not arrived when expected Please email us in the first instance. 

Please do not use payment providers such as credit/debit/paypal

By doing this you help to keep our cost down which benefits everyone as we can hold our discounted low prices.

We will always sort out any problem without the intervention of third parties who charge us a dispute fee just to interven in the process.

As an example

We have even seen a customer open a pay pal dispute who ordered over the weekend and did not receive the item on Monday morning  even though we advertise a 2-4 working day delivery. This sort of action just adds to our cost and mean we will have to increase our prices to everyone which we are trying to avoid.

We will always sort out any problem without the intervention of third parties who charge us a dispute fee

We recently had a customer open a pay pal dispute who ordered over the weekend and did not receive the item on Monday morning  even though we advertise a 2-4 working day delivery. This sort of action just adds to our cost and mean we will have to increase our prices to everyone which we are trying to avoid.

To keep the cost of postage as low as possible our web site has been programmed to recognise your delivery address and your order size. You will be supplied with your available delivery options and the cost before you check out. To give you some indication, our delivery charge could vary from £2.99 to a maximum of £6.56 for 2-4 day delivery to most UK mainland addresses. You do not need to create an account to see the postage costs just add the items to the cart and the postage costs will be available to see.

If you require a next working day service the cost would be £9.80 for any size of order. Please be aware that orders placed after 12noon on a Thursday will not be delivered until the following Monday as we do not operate a Saturday delivery service

We do not operate a so called 'Free' postage policy as realistically everyone knows that you get nothing for 'Free', the 'Free' postage costs will always be reflected into the price you pay for the product and that the 'Free' postage is just another marketing tool designed to fool the customer into thinking they have got a good deal.

We are an independent company, whose objective is to disseminate driver training material to as many sources as possible at the cheapest price. Operating from our own business premises in Arundel, West Sussex we despatch to clients throughout the UK and through BFPO addresses to MOD bases throughout the world. We have regular deliveries from all our main suppliers, thereby ensuring we only sell the very latest editions. We have deliveries several times a week from the TSO who publish all the Official DVSA titles.

We are a service driven company who strives to offer not just the best prices but also we aim to meet your expectations in everything we do. Occasionally we get it wrong as no doubt you sometimes do. If we do make a mistake then we promise to treat you fairly in all our dealings and above all we will try to put it right with as minimum as fuss as possible.